Verge Labs Inc. (NitroAV.com)

Thank you for choosing NitroAV!

We are truely trying to fuel your digital world with the coolest & smartest firewire, fibre and SCSI tools for your digital experience. Our knowledgeable and courteous staff is here for you both before and after your purchase. Offering best-of-class customer support channels, not offered by anyone else in the industry, we can be contacted via: LiveChat Online, HelpDesk Express and Phone - compare and you will see why NitroAV is the fastest growing supplier of digital storage solutions in the country.

For your convenience, our phone hours are Monday through Friday 10am through 5pm excluding U.S. National Holidays.

If you have a question about our producst or would like assistance with finding a partner, our knowledgeable sales staff is available by calling 888.307.3340. Spam has become a huge problem for everyone but to contact us outside our phone hours, you may also issue a HelpDesk ticket.

Every Verge Labs Inc. (NitroAV.com) order is carefully assembled, tested, packaged and shipped, and we support our products before and after the sale. If you have questions about support for NitroAV products, or need to return your purchase for some reason, please be aware of the following guidelines.

Please check the contents of your shipment immediately against items marked as shipped on your invoice. Report any discrepancy in the number of items or damage to packaging to the carrier/agent that delivered the shipment to you. Sign only for the cartons actually delivered. If, upon further inspection , you notice further damage or loss, please save all packaging material and notify the carrier/agent immediately. If you make a report to the courier agent, please retain a case number (if given) and contact NitroAV at our Help Desk or via Phone.

For other support, including online documentation and software, please see product pages for links to resources. For direct support, we are happy to provide free real time online chat support during normal business hours.

We believe your order will reach you promptly and your NitroAV product will work for you without a problem, but if you do have trouble, can't resolve it with the support resources mentioned above and need to return an item to us, please be aware of the following guideliines:

Verge Labs Inc. (NitroAV.com) offers a 30 day product money back guarantee on all items unless otherwise indicated through the partner/dealer or distributor you purchased the product through.

Contact technical support to request an RMA, but we hope you or your customer will visit us in online chat support to troubleshoot your problem before returning it. You must have an RMA number to return merchandise to NitroAV. The purchaser/customer is responsible for shipping back to Verge Labs Inc. (NitroAV.com). We are not responsible for loss or damage incurred in shipment back to us, and we strongly recommend that your insure the package(s) your returning.

If you do return something purchased from Verge Labs Inc. (NitroAV.com), for tracking and control purposes we ask that you note the following RMA Guidelines:

After you have contacted technical support, you will be issued a number for your return and sent an email telling you the procedure and return policies.

• Contact our support staff by phone, email or phone to obtain an "RMA number".
• All products must be returned in the original packaging and include all documentation, manuals, software and cables.
• All packages will be refused if an RMA number is not issued or clearly marked on the outside of the box.
• All packages will be refused if returned COD or our shipping account number was used without previous permission..
• Domestic Orders: Purchaser is responsible for the return shipment and insurance cost.
• International Orders: Purchaser is responsible for shipping costs "to" and "from" NitroAV..
• Verge Labs Inc. (NitroAV.com) is not responsible for damage or loss incurred during shipment back to us, and we strongly suggest you insure your package.
• RMAs are valid for 15 days, and the product(s) must be received by NitroAV (Akumen Inc.) before expiration. RMAs cannot be extended or re-issued.

All Returns must have an assigned RMA number visible on the package in order to ensure their efficient delivery and tracking.

All products have a one (1) year warranty for parts and labor, with some exceptions or unless otherwise marked or additional warranties or extended service plans purchased.

Verge Labs Inc. (NitroAV.com) warrants all products (see exception below) to be free from defects in materials and workmanship for a period of one (1) year from date of purchase unless otherwise marked or additional warranties or extended service plans purchased. During that time, should your product fail to be in good working order at any time, NitroAV will, at its option, repair or replace the device at no additional charge, except as set forth below.

Warranty service or replacement will be provided after you contact NitroAV Technical Support to obtain an Return Merchandise Authorization (RMA) and instructions on where and how to obtain repair or replacement.

NitroAV products are tested extensively with every kind of machine available to us and all current (2005) versions of mainstream operating system natively support: FireWire, FireWire 800, SCSI and Fibre storage solutions and adapters. If you are not sure, please contact the operating system manufacturer for verification.

A few options are available for shipping of most orders, and you will be presented with the available options at the time of check out from the NitroAV store. Prices are displayed for each option, and you can choose based on price and available services. These options apply to most locations in the Continental US and Canada. If you would like to use your own courier accounts, this can be setup easily by sending us a email or fax - contact us for details.

• Some remote locations may not be accessible by one day delivery service with our courier, and for these recipients "overnight" delivery can take two days or more. These locations are destinations well outside of urban areas and off the normal courier routes. We can't tell you when you order if your final destination falls into this category, but if you live in such a place you probably have some idea already. We apologize for the inconvenience, and are assured the range of our chosen courier company is expanding rapidly.
• Most International deliveries are done only on an expedited delivery basis that to most locations takes three to four days. The situation above applies to to international deliveries as well, and occasionally there are remote locations where delivery requires an extra day. Again, our apologies. Our courier for these orders is UPS or Airborne, known for their worldwide distribution system, and we are assured they are reaching new destinations every day.
• Orders to international destinations can be delayed in customs, and the policys of border and customs agents change rapidly and NitroAV can't be aware of all possibilities. Purchaser/Customer is responsible for all customs and duties that apply in their country.
• We will supply you with tracking info on your order, but can't be responsible for a shipment that is delayed because of remote location outside of normal courier routes, or unexpected delays in customs. We'll make every effort to help you track packages, and will contact couriers for you when there are issues, but not not take responsability in any way for these types of delays occuring ourside of our offices and control..

NitroAV uses Airborne or UPS for overnight and international orders. All shipping rates are calculated in real time as the order is completed in our store and are drawn directly from the the rates provided us by our couriers. We believe most rates to be accurate, but all orders are reviewed before fulfillment and in the event there is a discrepancy in published shipping rate and actual rate you will be informed before your order is completed.

Many orders on in stock items placed before 1pm can usually be shipped the very same day, especially small items such as cables, adapters and none-raid enclosures. Orders are processed on a first-in, first-out base. If you absoutely must have something, we recommend you call us before ordering to verify current stock conditions but orders are more likely to require 24-48 hours from the time the order is placed to the time they leave our offices. Once again, if you have questions about the actual turnaround time of your order, please contact us.

All RAID systems are "Custom Built" and tested after the time of order. FireWire RAID systems require approx 3-7 working days and SCSI & Fibre Raids require as much as 7-10 working days. Time might vary, so please don't hesitate to contact us via: LiveChat Online, HelpDesk Express and Phone to verify current shipping timelines.

In this context, "overnight delivery" means overnight from the time it leaves us.

We make our best effort to remain in stock on all items, and to post exceptions on the web site or make other reasonable effort to inform customers about product availability. Please contact us for questions about availability of products.

All orders shipping within the state of Texas or with a payment from with a billing address with in the state of Texas is subject to 8.25% Texas Sales Tax. Verge Labs Inc. (NitroAV.com) does not bill or collect Sales Tax outside the state of Texas. If the customer has a Texas Reseller Certificate, this certificate but be faxed or mailed prior to shipping the order.

If the billing address on your credit card and the shipping address do not match, we will ask that you complete our credit card authorization form. This form enables you to provide a copy of your credit card for our records. NitroAV (Akumen Inc) will not ship, unless previously setup between customer and NitroAV, to an address different from the billing address without this documentation, a step taken to protect you from fraudulent orders.

If you are shipping to an address other than the billing address on the credit card, please download and complete this credit card authorization form. (PDF). Follow the instructions on this form. Your order can not ship to an address different from the billing if we do not have this form in our records.

If you are needing to cancel an order placed with Verge Labs Inc. (NitroAV.com), we strongly suggest you call (888.307.3340) immediately, and not email nor HelpDesk. Do not leave messages, call during normal office hours and speak with a REAL PERSON. This is the only way we can be sure to cancel an order or also during office hours, come online and chat. In stock items ship quickly so voicemails and email requests to cancel orders may be received too late to stop shipment or charging of your credit card.

If you do use email or leave voicemail to cancel an order and we fail to receive it in time, we will of course accept the return, but you will will be subject to the shipping charge both to-and-from your address. By phone or live chat, and NitroAV rep can cancel your order on the spot and give your confirmation information.

On International orders and in some other circumstances, our customers have asked that they be provided a way to order "offline".

To order without going through our on line store, in short, you will determine your price and fax or mail your order in along with payment.

When paying by wire transfer (usually for International orders) your bank will ask you for information on our bank. Contact us for details.

Verge Labs Inc. (NitroAV.com) often makes special prices and promotions available to it's customers on our mailing list or through other special web offers. Sometimes these orders will be billed in a special way to reflect the promotion.

Any items designated in a mailout special offer or on the product web page as "Preorder Status" means the item is not currently in stock, and is either a preorder of a new product or an advance order on a new build of a product being updated or its shipping delayed until a later date for some reason. Often we advertise special new low prices and designate items as preorder because we are buying a large volume of parts at a special low price and passing the savings on to you. In order to lock these orders in so we can better estimate total numbers, we will often charge your credit card early. These kinds of orders can still be cancelled, but charging your card early allows us to lock in a low price, and then ship orders quickly (with the paperwork all done) when they finally ship. If you feel your credit card has been charged before your order ships, please check the web page for that product to determine if it is a preorder item.

There are a number of special circumstances the customer should be aware of on orders shipping to an international address.

Verge Labs Inc. (NitroAV.com) is happy to ship orders to International destinations. But in order to protect ourselves and our customers, we require additional verfication of credit cards in the form of a legible photocopy of the front and back of your card mailed or faxed to us after your order is placed and before it ships. It is very important to know that the back of the card must be ledgeable so we can contact the bank in question for verification.

These steps are taken to protect against credit card fraud. Double verification of your credit card protects YOU against someone else using your account without your card. Many companies are no longer shipping internationally because of these problems. Some countries or shipping destinations require all sales only accepted by wire transfer or paypal funds transfer.

If you can't download this form or for some other reason cannot place your order, please see our instructions for placing orders off line (including bank wire transfer information and instructions for completing orders outside of our on line store) or call a NitroAV representative for assistance..

The NitroAV web site has been designed to provide a safe, effective means to gather information and place orders via the Internet. Privacy is of great importance; and information you provide to NitroAV does not leave NitroAV. There is enough junk mail / e-mail spam in the world, NitroAV does not sell, trade, or otherwise exchange customer addresses or e-mails. Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email..

For the purpose of security, this site offers Verisign 128bit SSL Encryption of sensitive data. This process is endorsed by the credit card issuers as a safe way to transmit sensitive data via the Internet. Checking out using SSL Encryption ensures that the information you provide will be accessible only to NitroAV. Also NitroAV does not store your credit card information in any of our systems, this is done also for your security. Any changes or returns will require us to contact you to get your credit card information.

NitroAV provides links to other web sites that provide sales and information we believe may be useful to our customers. NitroAV does not pass any information to these web sites at anytime and is not responsible for the privacy practices or the content of such web sites.

Entire Agreement (Policies & Procedures): This Agreement (Policies & Procedures) represents the entire agreement and understanding between the parties and supersedes all prior agreements (including any credit card agreements or warranties) and understandings between them relating to the transaction. No terms and/or conditions other than those set forth in this Agreement (Policies & Procedures) shall be binding on NitroAV.com (Akumen Inc.) unless expressly agreed to in writing by Verge Labs Inc. (NitroAV.com).

Construction: Each party intends that this Agreement (Policies & Procedures) in all respects shall be deemed and construed to have been mutually by all.

Severability: Should any provision of the Policies and Procedures be held to be void, invalid, or inoperative, such provision shall be modified to reflect the fullest enforceable intent for Verge Labs Inc. (NitroAV.com), or if such modification is not possible, severed, and the remaining provisions of this contract shall not be affected and shall continue in full force and effect.

Force Majeure:Verge Labs Inc. (NitroAV.com) shall not be liable for its failure to perform any of its obligations hereunder during any period in which such performance is delayed by circumstances beyond its reasonable control including, but not limited to, interruptions in telecommunication services or Internet access, fire, flood, earthquake, war, embargo, strike, acts of God or the intervention of any governmental authority.

Confidentiality: Each party acknowledges and agrees that any information or data it has acquired or will acquire from or about the other party, not otherwise properly in the public domain, was or will be received in confidence. Each party agrees not to divulge, communicate or disclose, except as may be required by law or for the performance of this Agreement (Policies and Procedures), or use to the detriment of the other party or for the benefit of any other person or persons, or misuse in any way, any confidential information of the other party, including any scientific, technical, trade or business secrets of the other party and any scientific, technical, trade or business materials that are treated by the other party as confidential or proprietary, including, but not limited to, ideas, discoveries, inventions, developments and improvements belonging to the other party and confidential information obtained by or given to the other party about or belonging to third parties. If either party's confidential information is required to be disclosed pursuant to a requirement of a governmental authority, such confidential information may be disclosed by the other party pursuant to such requirement so long as the disclosing party gives the other party timely prior notice of such requirement and coordinates with the other party in an effort to limit the nature and scope of such required disclosure.

Limitation of Liability . Verge Labs Inc. (NitroAV.com) WILL NOT BE LIABLE FOR LOST PROFITS, LOST BUSINESS OPPORTUNITIES OR ANY OTHER INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO ANY TRANSACTION, EVEN IF Verge Labs Inc. (NitroAV.com) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING LOSS OF DATA OR LOSS OR INTERRUPTION OF SERVICES OR COMMUNICATIONS.

Disclaimer . EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT, NITROAV EXPRESSLY DISCLAIMS ANY, REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE TRANSACTION (SALE OF GOODS OR SERVICES), THE LINKS, TRADEMARKS AND ANY OTHER SERVICE PROVIDED BY NITROAV HEREUNDER, AND ANY OTHER SERVICE, CONTENT, TOOLS OR RELATED DOCUMENTS OR MATERIALS (IN ELECTRONIC FORM OR OTHERWISE) PROVIDED HEREUNDER, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR COURSE OF PERFORMANCE. EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT, NITROAV EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY REGARDING THE PERFORMANCE, AVAILABILITY, FUNCTIONALITY OR ANY OTHER ASPECT OF ANY Verge Labs Inc. (NitroAV.com).

Governing Law . Any legal proceeding shall be governed by and enforced in accordance with the laws of the state of Texas . Jurisdiction and venue of any legal proceeding shall be in Travis County, Texas but both customer and Verge Labs Inc. (NitroAV.com) agree that all disputes will be settled through mandatory Arbitration, located in Austin , Texas . By submitting this order or accepting delivered product customer (you) are agreeing to our policies and procedures and you have read and understand the terms and policies and procedures set forth on throughout this page and by completing any transaction with NitroAV.com (Akumen Inc.) agree to be bound by these policies and procedures described throughout this page. The date of execution shall be the date the order it was placed.